Presenter(s): Jason Agouris (SellStack) and Chris Guthrie (365 Cannabis, Now a Part of Innovia Consulting)

Your 365 ERP gives you remarkable control over what happens inside your operation: production, warehousing, inventory sales-readiness. Every lot, every order, every quantity is accounted for. But that same control rarely shows up in the experience your customers feel when they buy from you, or in the tools your sales team actually uses to close a deal. Those often still live in spreadsheets, separate portals, and after-hours email threads. As your business grows, the gap between what your ERP knows and what your customers and sales team can do with it becomes the operational margin you can’t recover.

Join 365 Cannabis and SellStack to see what happens when your ERP’s power finally reaches your customers and your sales team. Real operators have seen engagement increases of over 120% — both on the cultivation side and the end-customer sales side; once their buyers and sales teams have an experience worth using. Customers stop comparison-shopping you on marketplaces and start coming back for more and more powerful buying options. Your sales team stops working around your tools. Team-wide adoption of the systems you’ve already invested in goes from grudging to enthusiastic. This isn’t a feature pitch, it’s a look at why prying operations off marketplaces and small-scale warehouse systems gets easier the moment your team and your customers fall in love with the same experience.