If you’re reading this, you’ve probably already looked into the question of what is ERP and how does it work. So, what do you need to think about once you’ve decided to launch your ERP system? Implementing an Enterprise Resource Planning (ERP) system is a significant investment, and the backbone of a successful experience lies in a robust ERP system support team during and after implementation. Here are the top 10 things your business should prioritize when evaluating your current or potential ERP support team:

Expertise and Experience:

Ensure your support team has a deep understanding of the ERP system software in use. Experienced professionals can troubleshoot effectively and provide strategic insights tailored to your business needs.

Proactive Issue Resolution:

Look for a support team that doesn’t just fix problems but anticipates and prevents them. Proactive issue resolution minimizes downtime and keeps your operations running smoothly. 

Availability:

Business operations are not confined to a 9-to-5 schedule. A reliable ERP support team should be available for extended periods of time to address critical issues promptly, regardless of the time of day.

Customization and Optimization Assistance:

Your ERP support team should assist in optimizing the system for your specific business requirements. They should be proficient at customizations, personalizations, and have a robust partner network of ISVs that enhance functionality without compromising stability.

Regular System Updates and Maintenance:

A proactive support team will ensure your ERP system is up-to-date with the latest patches and updates, minimizing vulnerabilities and improving overall system performance.

Effective Communication:

Clear and consistent communication is key. A good support team keeps you informed about ongoing issues, resolutions, and any potential system enhancements that could benefit your business.

Comprehensive Training Programs:

To maximize the benefits of your ERP system, your team should go through an in-depth training during implementation, including the training of an in-house “super user.” This empowers your team to utilize the ERP system software to its full potential, reducing dependency on external support for routine tasks.

Data Security Measures:

ERP systems house sensitive business data. Your support team should prioritize and implement robust security measures to safeguard against data breaches and unauthorized access.

Scalability Support:

As your business grows, so should your ERP system. A proactive support team assists in scaling the system to accommodate increased data volumes and transaction loads without compromising performance.

User Feedback Integration:

A support team that values user feedback ensures continuous improvement. They should actively seek input from users to identify areas of improvement and implement changes that enhance the user experience.

The success of your system is intricately tied to the effectiveness of your ERP system support team. By prioritizing these ten essentials, businesses can ensure a seamless ERP experience that not only resolves issues promptly but also contributes to the ongoing optimization and growth of their ERP environment.