Support should be simple. Whether you’re trying to resolve a posting date error or need to create a work order, you deserve answers fast. That’s exactly why we built our Virtual Service Agent. It’s designed to connect you to the right solution in seconds, using the same knowledge base our internal team relies on every day. 

Instant Answers from Verified Sources 

The Virtual Service Agent lives right in your support portal. Ask a question, and it immediately searches through verified knowledge base articles to find your answer. You can see which resources it pulled from, read the steps directly on screen, or click into full articles for more detail. 

No waiting in a queue. No back-and-forth emails. Just answers when you need them. 

Smarter Conversations That Learn from You 

If your question is vague, the agent will ask for more details before it serves up results. That means fewer mismatches and faster resolutions. Each interaction improves the accuracy of future responses, helping every customer get better service over time. 

Human Support When You Need It 

Sometimes you need a real person, and the Virtual Service Agent knows when to make that call. If your issue can’t be resolved through self-service, the agent automatically generates a support ticket that goes straight to our team. From there, your ticket is triaged and handled just like any other case, complete with your previous conversation history. 

Built to Keep You in Control 

You can rate your experience, start new conversations, and track ticket progress right from the same screen. Whether it’s a five-star chat or a complex issue that needs follow-up, your feedback helps us refine and improve how we serve you. 

Why It Matters 

Every minute you spend troubleshooting is a minute away from running your operation. With the Virtual Service Agent, we’re giving that time back. Faster answers mean fewer bottlenecks and more confidence that your system is supported around the clock. 

Ready to meet your new support assistant? 

Log in to your support portal and try the Virtual Service Agent today.